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About Us
Fiddlesticks are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Fiddlesticks
17 New Street, Honiton, Devon EX14 1HA
Phone: 01404 47676
Email: sales@fiddlesticksdevon.co.uk
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
For your added security we use Actinic Payments or PayPal to process credit card transactions for the web site. No credit card details are ever entered via this site, the screens are hosted on secure servers which meets the latest security requirements of the credit card industry. If you are shopping from outside of the United Kingdom, then place your order and your credit card company will convert the transaction to your own currency.
We accept Visa and Mastercard and Maestro cards via phone or you can send your credit card information via fax, or post. If any item on your order is out of stock we will contact you for further instructions.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
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Shipping And Handling
Free second class shipping in the UK for orders over £50, standard postage rates for all other orders based on the weight. Shipping outside the UK up to 2 kg by airmail, contact us if you want to use another shipping method.
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Delivery Schedule
We attempt to deliver your order right away, you should expect to receive your order within two to three working days in the UK, up to 14 days outside the UK. We will email you when we despatch the order so that you can contact us if you do not receive the goods in good time.
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Back Orders
If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.
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Tax Charges
For orders made from the UK or the European Union, 20% VAT is added.
VAT No 946 6500 08
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Credit Card Security
We do not hold any credit card details on our web site, all details are handled by external sites that provide the highest levels of security as required by the credit card issuers.
Actinic Payments, powered by Creditcall, is a processing system for secure online payments which offers the highest level of functionality of any secure internet payments system, with the highest level of bank-approved security (PCI DSS Level 1).
* High levels of security - 100% PCI DSS compliant, 3D secure capable
* Robust and reliable infrastructure with 100% uptime in last two years
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Guarantee
We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
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Reaching Us
If you need to reach us, please email us sales [at] fiddlesticksdevon.co.uk, alternatively, you can call on 0140447676 (International +44 140447676), or write to us at 17 New Street, Honiton, Devon EX14 1HA
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Privacy Policy
Fiddlesticks do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
We do not collect any credit card details on our site, this is all done on external sites that provide the highest levels of security as required by the credit card issuers.
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Returns Policy
f you are unhappy with your goods, you can return them in a saleable condition within 7 days of receipt for a full refund, in line with The Consumer Protection (Distance Selling) Regulations 2000. The buyer is responsible for the cost of the return postage. We cannot accept responsibility should your returns go missing.
All returns are required to be accompanied with a covering letter and a copy of invoice or receipt.
A refund will be issued as soon as we receive the goods for the price paid for the item.
We will provide a full refund of postage costs for a returned item if the return is a result of an error that the company has made or the goods are faulty.
Patterns & Pattern Books are NON Refundable
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How we use cookies
Cookies are used on this shopping site to keep track of the contents of your shopping cart,
to store delivery addresses if the address book is used and to store your details if you
select the 'Remember Me' Option. They are also used after you have logged on as part of
that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy'
and selecting to block cookies. Certain cookies form an integral part of the operation of this site,
If you turn off cookies, you will be unable to place orders or benefit from the other features that
use cookies.
| Data collected by this site is used to: |
| a. Take and fulfill customer orders |
| b. Administer and enhance the site and service, Google Analytics, Google Plus and Facbook Like |
| c. Only disclose information to third-parties for goods delivery or payment purposes |
| Name. | Typical content | Expires |
| ACTINIC_CART. | The shopping cart. Specifically excluded from the scope of the regulations. | 2 hours |
| ACTINIC_BUSINESS. | The login digest for logged in customers. | End of session |
| ACTINIC_CONTACT. | The 'Remember Me' details.Provided agreement to the Terms and Conditions is enforced in the checkout (the default setup), consent for both of these is obtained before they are used. | |
| The following are necessary for the correct functioning of the associated elements of the site. | |
| ACTINI_REFERER. | Returns the customer to the last page visited after completion of the checkout. | End of session |
| ACTINIC_RECENT. | Records the image filename(s) for the ‘Recently Viewed Products’ list, if enabled. | |
| CART_CONTENT. | Stores the cart value and item count for the shopping cart summary. | |
| LAST_SECTION_URL. | Used by the ‘Back’ link on the Product Page, to return the visitor to the correct Section Page. | |
Measuring website usage (Google Analytics)
We use Google Analytics to collect information about how people use
this site. We do this to make sure it’s meeting its users’ needs and to
understand how we could do it better.
Google Analytics stores information about what pages you visit, how
long you are on the site, how you got here and what you click on. We do
not collect or store your personal information (e.g. your name or
address) so this information cannot be used to identify who you are.
The following cookies are set by Google Analytics:
| Name |
Typical Content |
Expires |
| _utma |
randomly generated number |
2 years |
| _utmb |
randomly generated number |
30 minutes |
| _utmc |
randomly generated number |
when you close your browser |
| _utmx |
randomly generated number |
2 years |
| _utmxx |
randomly generated number |
2 years |
| _utmz |
randomly generated number and information on how the site was
reached (e.g. direct or via a link, organic search or paid
search) |
6 months |
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