Buy online. The best way to buy.
Making a purchase could not be easier. Just click here to enter the store and browse through the sections or you can search the store using the powerful search function for specific items that you require. You can add any items that you wish to buy into the shopping cart as you browse and you can examine the contents of the shopping cart at any time, if necessary you can alter the quantities or remove items at any stage.
Once you have finished your selection, click on 'Checkout' and you will be taken to our secure pages where you will be asked for a few details that we need to be able to complete the order.To make credit card payments on the web site select either Secure Credit/Debit card or PayPal to ensure a secure environment to handle credit card details, you do not need a PayPal account to use Paypal, just enter your credit card details on the secure site to make your payment.
We can also accept payments using Visa, Mastercard, or Maestro cards by phone, to our shop on +44 (0)1404 47676 if you do not wish to enter your credit card details online.
We do not charge for any item until it is ready to ship, except where payment is made by PayPal.
Backordered items are not charged until they are shipped except when payment is made by PayPal.
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Free second class shipping on orders over £50 in the UK
Our delivery charges are based on second class packet post, so 4 balls at 100g would be £2.08 whilst 8 balls of the same yarn would be £4.20. Charges to other countries outside the UK are based on overland or airmail packet charges.
For UK deliveries we use Royal Mail who do not take any delivery instructions.
We have also introduced the option of mail tracking, if you select this option then the parcel must be signed for on delivery.
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Credit/Debit card Payments
We can take payments on the web site using a secure web site, just choose the Secure Credit/Debit Card option. The credit/debit card payments are made via entry screens hosted on a PCI compliant secure site (PCI DSS level 1), providning the highest levels of data protection.
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PayPal
To make credit card payments on the web site using PayPal select the PayPal option during the checkout and then select the credit card option on the secure PayPal site, there is no need to have a Paypal account to use this method.
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Other methods to buy yarns from us
In addition to visiting our knitting wool shop in Honiton we can also take phone orders during shop hours on 01404 47676, or by fax on 08700 512059, payment by cheque, postal order or phone us with your credit card details. Finally you can email your order to us, but don't forget to include your phone number so we can arrange payment.
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Privacy Policy
Fiddlesticks do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery or payment purposes
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Support
If you have any problems with our online store please email or phone us with details so that we can provide you with the best service possible.
Telephone: 01404 47676
We are always looking for ways to improve our service and take every effort to ensure that you are able to make a safe and a trouble free purchase.
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Our web site
Our web site was supplied by Tod Designs using Actinic V8 ecommerce software, visit their website for more information.
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